Return Policy

• Custom LED neon signs are made to order and are generally non-returnable for change of mind, size preference, color preference, or design preference after proof approval.
• You may request help within 7 days of delivery if the sign arrives damaged, defective, incomplete, or clearly different from the approved proof.
• Items must be unused and kept with original packaging, mounting hardware, power supply, and accessories when a return or replacement is approved.
• Signs damaged by improper installation, outdoor use when ordered for indoor use, misuse, or modification after delivery are not eligible for return.

To start a return, replacement, or defect review:

1. Contact our support team at [email protected] within 7 days of delivery for damage or defect claims.
2. Provide your order number, a short description of the issue, and clear photos of the sign, packaging, and any damaged parts.
3. Once approved, you will receive return or replacement instructions by email.

• Returns due to manufacturing defects or damage during shipping: Neon covers the approved return shipping cost when a return is required.
• Returns that are not caused by a defect or shipping damage are generally not accepted for custom neon signs.
• International returns: if a return is approved, the customer may be responsible for return shipping fees and any customs duties unless the issue is our error.

• Once we receive and inspect an approved returned item, we will process your refund within 5-7 business days.
• Refunds will be issued to the original payment method.
• Original shipping fees are non-refundable except for defective, damaged, or wrong-item cases we confirm.

If your neon sign arrives damaged, with uneven glow, broken tubing, missing parts, or a clear production defect, contact us immediately at [email protected] with photos. We will offer a replacement or refund at no extra charge when the claim is approved.