Frequently asked questions

Use the order-tracking page with your order details once tracking is available. If the tracking information appears delayed or incomplete, customer service can help review the latest order status.

If you need to update or cancel an order, contact customer service as soon as possible. Changes may still be possible before the order moves too far into processing or fulfillment, but changes cannot be guaranteed.

Please check spam or promotions folders first. If you still do not see a confirmation, customer service can verify whether the order was completed and whether the email address was entered correctly.

If an order arrives incomplete, contact customer service with the order number and a summary of what is missing so the shipment and fulfillment records can be reviewed.

LED neon signs are made to order. Handling time is typically 3–7 business days. For U.S. domestic orders, transit is usually 4–8 business days, for an estimated total delivery of 7–15 business days. International shipping costs and timing are shown at checkout; customs duties and taxes are the receiver’s responsibility. Times are estimates and may vary—see the Shipping Policy for full details.

Orders placed before 2:00 PM EST (UTC-4) on business days (Monday–Friday) begin processing the same day. Orders after 2:00 PM EST or on weekends/holidays are processed the next business day.

A tracking number is emailed as soon as your order ships. Use the order-tracking page with your order details. If tracking appears stalled beyond a reasonable period, contact customer service.

Contact customer service immediately. Address changes may be possible before shipment or before the carrier locks the label, but once an order is in transit there may be limits on what can still be changed. We ship to a single destination per order.

Yes. Production complexity, carrier volume, weather, customs clearance, and peak seasons can all affect timing. Expedited shipping options may be available at checkout when offered. See the Shipping Policy for notes on Hawaii, Alaska, Puerto Rico, and APO/FPO addresses.

Custom LED neon signs are made to order and are generally non-returnable for change of mind after proof approval. Report damage, defects, incomplete shipments, or clear mismatches with the approved proof within 7 days of delivery. See the Return Policy for full eligibility details.

Contact customer service promptly with the order number and clear photos if available. The team may review the issue for replacement, refund, or another appropriate resolution depending on the circumstances.

Once a refund is approved and processed, the time needed for the funds to appear depends on the original payment method and your financial institution.

Yes. Made-to-order custom LED neon signs are generally final sale after proof approval, except for approved damage, defect, incomplete, or wrong-item cases. The Return Policy lists current limitations and exclusions.

Available payment methods may include major credit or debit cards and any supported express checkout options shown during checkout. The exact set of payment methods may vary by order and processor availability.

Payments can fail because of incorrect billing details, card-issuer restrictions, insufficient funds, fraud-prevention review, or processor/network issues. Please verify your information and contact customer service if you need help reviewing the order attempt.

Authorization or review may begin when the order is placed. Final posting or settlement timing depends on the payment processor and your financial institution.

Please visit the Payment Options page for the most current information about checkout payment methods, review timing, and billing-support guidance.

Please review the product page for specifications, imagery, pricing, and availability details. If you still need help, contact customer service with the product name or item link.

You can review the Privacy Policy, Terms & Conditions, and Privacy & Security pages for detailed legal and customer-information guidance.

Stop using the item if you believe it may present a safety concern and contact customer service with the order number, product details, and photos if available. You can also review the Product Recalls page for current public notices.

Visit the Customer Service page for key support links, policy information, and direct contact guidance. You may also contact support by email if you need order-specific assistance.