Privacy & legal
Last updated: April 10, 2026
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Neon respects the intellectual property rights of others and expects customers to do the same when uploading artwork or requesting custom neon signs. We comply with the Digital Millennium Copyright Act (DMCA) and other applicable copyright laws. This policy outlines how we handle copyright infringement claims.
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Return policy
Custom LED neon signs are made to order. See return eligibility, damaged-item help, and how to contact support.
If you believe that any content on our platform infringes your copyright, you may submit a DMCA takedown notice. Your notice must include all of the following:
Designated Copyright Agent: DMCA Complaints
Neon (Neoncustomsigns.com)
Email: [email protected]
Please include "DMCA Notice" in the subject line of your email.
If you believe your content was removed by mistake, you may submit a counter-notice containing your signature, identification of the material, and a statement under penalty of perjury. If no lawsuit is filed by the complainant within 14 business days, we may restore the material.
Under Section 512(f) of the DMCA, any person who knowingly materially misrepresents that material is infringing may be liable for damages and attorney's fees.
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