Customer service
Refund Policy
Last updated: April 10, 2026
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At Neoncustomsigns.com, we want you to love your custom LED neon sign. Because every sign is made to order after proof approval, refunds are limited to the conditions below.
Defect & damage claims: within 7 days of delivery
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Return policy
Custom LED neon signs are made to order. See return eligibility, damaged-item help, and how to contact support.
1. Refund Eligibility
- Refunds may be available when a custom neon sign arrives damaged, defective, incomplete, or clearly different from the approved proof.
- Report these issues within 7 days of delivery with your order number and clear photos.
- Non-refundable for change of mind: custom text, logo, size, color, font, backing, or layout choices after proof approval.
- Cancelled orders that have not entered production may qualify for a full refund under the Cancellation Policy.
2. How to Request a Refund
Email [email protected] with your order number, a short description of the issue, and photos of the sign and packaging. Once approved, we will send replacement or return instructions. In some defect cases we may refund without requiring a return.
3. Types of Refunds & Details
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4. Refund Processing Timeline & Method
- Once an approved return is received and inspected, or a no-return refund is approved, we process the refund within 5-7 business days.
- Refunds are issued to the original payment method used at checkout.
- Credit/Debit Card: 5-10 business days for the funds to appear on your statement.
- PayPal & Digital Wallets: Usually credited within 2-3 business days after approval.
Frequently Asked Questions
Not after proof approval and production. Custom neon signs are made specifically for your order.
Contact us with photos. If the finished sign does not match the approved proof in a material way, we will review a replacement or refund.
- This Refund Policy applies to purchases made on Neoncustomsigns.com.
- Please review your proof carefully before approving production.
- For any questions, please email [email protected].
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