Product Recalls

Current recall notices

At this time, no active public product recall notices are posted on this storefront.

If that status changes, this page may be updated with the affected item name, product identifier, issue summary, risk description, and customer instructions.

What to do if you suspect a safety issue

• Stop using the item if you believe it may create a safety risk.
• Locate your order confirmation or product details if available.
• Take clear photos or notes showing the issue, damage, or affected part.
• Contact customer service at [email protected] so the issue can be reviewed.

How recall communications may work

If a product recall or broad safety notice is required, we may post details on this page and may also use order records or customer communications to notify affected purchasers when reasonably possible.

The exact method of communication may depend on available records, the nature of the issue, and applicable legal or operational requirements.

Possible recall remedies

Depending on the issue, a remedy may include return instructions, refund review, replacement review, repair guidance, updated usage instructions, or another reasonable corrective action.

The specific resolution would depend on the item involved, the scope of the issue, and any legal or safety requirements applicable at the time.

Customer support

If you believe an item purchased from Neon may present a safety concern, please contact [email protected].